A return policy outlines how, when, and under what conditions your customers can return purchased goods and services.

You can name your return policy in many different ways, such as:

Return and refund policy
Returns and exchange policy
Shipping and return Policy
Store Return Policy
A well-written return policy can help your business retain customers and increase sales. But overly restrictive or nonexistent policies tend to scare people away.

A refund policy is a document that outlines the rules for getting refunds for purchased goods and services. It often details the eligibility requirements for refunds, types of refunds given, the refund timeframe, and the return process.

Returns and refunds are technically two separate occurrences.

A return policy indicates rules and conditions about if, when, and for how long your customers can return a purchase and receive reimbursement. It includes information about how long your customer has to make the return and which items are included or excluded from the policy.

A refund policy states if and when your customers are entitled to receive reimbursement for a purchase and do not have to be contingent on a return. For example, if a customer received a faulty or damaged item, or if the order never arrives, your refund policy should stipulate if the customer is entitled to receive a refund.

You also have the option to set up an exchange policy with your customers. Exchange policies outline if your customer can request store credit, a replacement item, or a new item of the same or lesser value instead of a refund.

To be eligible for a return, your service must meet the following conditions:

• The return request must be made within the specified return duration based on your plan.
• The service must not have been suspended or terminated due to violation of our Terms of Service.

• For subscriptions with a one-year plan, customers are eligible to initiate a return within 30 days of the original purchase date.
• For subscriptions with a six-month plan, customers have up to 15 days from the date of purchase to request a return.

Once we receive your refund request, we will review your account to confirm eligibility. If your return is approved, we will initiate a refund to your account using below modes.

Refunds will be processed using the same format as the original payment:

• Credit/Debit Card Payments: Refunds will be processed to the original credit/debit card within [3-5] business days.
• PayPal Payments: Refunds will be processed to your PayPal account within [5-7] business days.
• Bank Transfers: Refunds will be processed to the same bank account used for the original transfer within [5-7] business days.